Refund policy

30-day returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to start a return
To start a return, email us at admin@tintroutflyco.com with your order number and the reason for the return. We'll review it with you and find the best solution. Items sent back to us without first requesting a return will not be accepted.

Free return shipping
Returns are free. If your return is accepted, we will email you a prepaid return shipping label along with instructions on how and where to send your package. There is no cost to you for return shipping, and we do not charge a restocking fee.

Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered. Include a photo if you can, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at admin@tintroutflyco.com.

Questions?
Email admin@tintroutflyco.com or call (385) 381-0042, Monday through Friday, 12:00 PM to 5:00 PM Mountain Time.